Terms & Conditions

Acceptance of Terms

Welcome to Gist Beauty. By accessing or using our website at gistbeauty.com, browsing our products, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

These Terms constitute a legally binding agreement between you and Serelux Gemora Private Limited. If you do not agree to any part of these Terms, please discontinue use of this website immediately.

About Us

Gist Beauty is a premium hair perfume brand owned and operated by Serelux Gemora Private Limited, a company incorporated under the laws of India.

• Brand Name: Gist Beauty
• Legal Entity: Serelux Gemora Private Limited
• Website: www.gistbeauty.com
• Email: info@gistbeauty.com
• Platform: Powered by Zoho Commerce

All references to "we," "us," "our," or "Gist Beauty" in these Terms refer to Serelux Gemora Private Limited.

Use of the Website

You agree to use gistbeauty.com only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of this website.

You must not:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the website, server, or database
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Use automated tools, bots, or scripts to scrape, crawl, or extract data from the website
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

We reserve the right to restrict or terminate your access to the website at any time, without notice, if we believe you have violated these Terms.

Products & Pricing

We take care to ensure all product descriptions, images, and pricing information on gistbeauty.com are accurate and up to date. However, we reserve the right to correct errors at any time.

• All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
• Product images are for illustrative purposes; slight variations in colour or packaging may occur due to display settings or manufacturing updates
• We reserve the right to modify prices, discontinue products, or limit quantities at any time without prior notice
• In the event of a pricing error, we will notify you before processing your order and offer the option to proceed at the correct price or cancel
• Promotional pricing and discounts are valid only for the stated period and cannot be applied retroactively

Orders & Payments

Placing an order on gistbeauty.com constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion.

• An order is confirmed only upon receipt of a confirmation email from us
• We accept payments via UPI, credit/debit cards, net banking, and other methods available at checkout
• All transactions are processed through a secure, PCI-DSS compliant payment gateway; we do not store your payment credentials
• Orders placed with incorrect or incomplete shipping information may be delayed or cancelled; we are not liable for such delays
• We reserve the right to cancel orders suspected of fraud, bulk purchasing for resale, or other violations of these Terms

Shipping & Delivery

We aim to dispatch all orders within 1–3 business days of order confirmation. Delivery timelines vary based on your location and the courier partner assigned to your shipment.

• Standard delivery within India typically takes 4–7 business days from the date of dispatch
• International shipping timelines and charges, where available, will be specified at checkout
• Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value
• We are not responsible for delays caused by courier partners, natural events, public holidays, or circumstances beyond our control
• Risk of loss and title for products pass to you upon delivery to the carrier

For full details on shipping, please refer to our Shipping Policy page.

Returns & Refunds

Our return and refund terms are governed by our dedicated Refund & Return Policy, which forms part of these Terms & Conditions.

In summary, we accept returns of unused, unopened products within 7 days of delivery. Opened, used, or damaged products are not eligible for return unless defective upon arrival. Refunds are processed to the original payment method within 5–7 business days of return approval.

Please read the full Refund & Return Policy for complete details, eligibility criteria, and the return process.

Intellectual Property

All content on gistbeauty.com — including but not limited to brand name, logo, product names (Unravel, Cacaoir, Pétale, Charis), fragrance descriptions, imagery, design, copy, and code — is the exclusive intellectual property of Serelux Gemora Private Limited.

• You may not reproduce, distribute, modify, or use any content from this website without our prior written consent
• You may not use our brand name, logo, or product names in any manner that could cause confusion or imply endorsement without our permission
• Unauthorised use of our intellectual property may result in legal action

Limited personal, non-commercial use of content (such as sharing a product image on social media with proper credit) is permitted, provided it does not misrepresent our brand.

User Accounts

You may be required to create an account to access certain features, track orders, or save preferences on our website.

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information during registration
• You must notify us immediately if you suspect unauthorised access to your account
• We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent activity
• You may delete your account at any time by contacting us at info@gistbeauty.com

Disclaimer of Warranties

Gist Beauty products are formulated for external use on hair only. Results may vary between individuals based on hair type, usage frequency, and environmental factors.

• We do not warrant that our products will meet every individual's specific expectations or requirements
• We recommend performing a patch test before use if you have known fragrance sensitivities or allergies
• Product information, including fragrance notes and descriptions, is provided in good faith but is for guidance purposes only
• This website is provided on an "as is" and "as available" basis; we make no warranties regarding uninterrupted, error-free access

To the fullest extent permitted by applicable law, we disclaim all implied warranties including fitness for a particular purpose and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Serelux Gemora Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products.

• Our total liability to you for any claim arising from a purchase shall not exceed the amount paid for the specific product in question
• We are not liable for losses arising from events beyond our reasonable control, including natural disasters, strikes, internet outages, or government actions
• We are not liable for any allergic reactions or adverse effects resulting from improper use or failure to follow product instructions

Nothing in these Terms limits our liability for death, personal injury caused by our negligence, or any liability that cannot be excluded under applicable Indian law.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India.

We encourage customers to reach out to us directly to resolve any concerns before escalating to formal proceedings. We are committed to addressing all queries in a fair and timely manner.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly.

Your continued use of gistbeauty.com after any changes constitutes your acceptance of the revised Terms. We recommend checking this page periodically. For significant changes, we will notify registered customers via email.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to get in touch with us.